last updated 24 September 2026
weareonetour.com (“we”, “us”). This policy explains how purchases and refunds are handled on .
Purchases are processed securely by our third-party payment provider. We do not store your full card details. Prices are shown in [currency], and your total — including any applicable taxes and fees — is displayed before you confirm payment.
Your purchase is confirmed once payment is approved and we email your confirmation. Tickets are delivered by email; please enter a correct email address and keep your confirmation for entry.
All sales are final and tickets are non-refundable. If you cannot attend, you may transfer your ticket to another person up to [7 days] before the event by emailing us (a [CAD $25] admin fee may apply). No refund or credit is given for no-shows, late arrival, or leaving early.
If we cancel a city date entirely and do not offer a replacement, you will be refunded for that date. If a date is postponed or rescheduled, your ticket remains valid for the new date.
Sponsorship deposits and amounts paid are non-refundable. Specific terms are set out in your sponsorship agreement.
Where a refund is due, it is issued to your original payment method in the original currency, normally within [10 business days] of confirmation. Your bank may take additional time to post the funds.
Please email us first at [hello@weareonetour.com] and we will resolve it directly — it is faster than a bank dispute and lets us fix the issue for you.
[Legal Entity Name, registered address]. [hello@weareonetour.com]. This policy is governed by the laws of [Ontario, Canada]; your local consumer rights still apply.